Privacy policy

Last updated: March 17, 2026

KA-EX CH operates this shop and website, including all related information, content, features, tools, products, and services, in order to provide you as a customer with a personalized shopping experience (the “Services”). KA-EX CH is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our general terms and conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or another individual or can be directly associated with you. Personal data does not include information that has been collected anonymously or has been anonymized so that it cannot identify or be associated with you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences derived from such data:

  • Contact details including name, postal address, billing address, shipping address, phone number, and email address.
  • Financial data including credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information including username, password, security questions, configurations, and settings.
  • Transaction information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including information you provide when contacting us, such as customer support inquiries.
  • Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information including information about your interaction with the Services, such as how and when you interact with or browse them.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you: For example, when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data.
  • Automatically through the Services: For example, from your device when you use our products or services or visit our website, including through cookies and similar technologies.
  • From our service providers: For example, when we engage providers to enable certain technologies or when they collect or process your data on our behalf.
  • From partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

Providing, customizing, and improving the Services

We use your personal data to provide the Services, including fulfilling our contract with you, processing payments, executing orders, storing your preferences, sending account-related notifications, managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience (e.g., product recommendations). This may also include improving and optimizing the Services.

Marketing and advertising

We use your personal data for marketing and advertising purposes, such as sending promotional communications via email, SMS, or post, and displaying online advertisements for products or services on this or other websites, including based on your previous purchases or activities.

Security and fraud prevention

We use your personal data to authenticate your account, provide a secure shopping experience, detect and prevent fraud or malicious activity, and ensure the safety of our Services. You are responsible for safeguarding your account credentials and should not share them with others.

Communication with you

We use your personal data to provide customer support, respond to inquiries, and maintain our relationship with you.

Legal reasons

We use your personal data to comply with legal obligations, respond to lawful requests, participate in legal proceedings, and enforce our terms and policies.

How do we share personal data?

We may share your personal data with third parties under certain circumstances, including:

  • With service providers (e.g., IT, payment processing, analytics, customer support, cloud storage, fulfillment, shipping).
  • With business and marketing partners for advertising and marketing purposes (including Shopify-based personalized advertising).
  • When you request or consent to sharing (e.g., product delivery or social media integrations).
  • Within our corporate group or affiliates.
  • In connection with business transactions (e.g., mergers), legal obligations, or protection of rights.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal data related to your use of the Services to provide and improve them. Data you submit may be transferred to Shopify and third parties, possibly in other countries. Shopify may also use data across multiple merchants to provide advanced features. Shopify is responsible for certain processing activities. For more details, see the Shopify Consumer Privacy Policy: https://privacy.shopify.com/en.

Third-party websites and links

The Services may include links to third-party websites. We are not responsible for their privacy practices, content, or security. Information shared on public or third-party platforms may be visible to others without restriction.

Children’s data

The Services are not intended for children. We do not knowingly collect personal data from minors. Parents or guardians may contact us to request deletion.

Security and data retention

No security system is completely secure. Data transmission may involve risks. Avoid sending sensitive information عبر insecure channels.
We retain personal data as long as necessary for providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

Your rights and choices

Depending on your location, you may have rights such as:

  • Access to your data
  • Deletion
  • Correction
  • Data portability
  • Managing marketing communications

If you are in the UK or EEA, you may also have:

  • Right to object or restrict processing
  • Right to withdraw consent

You can exercise your rights via the Services or by contacting us. Identity verification may be required.

Complaints

If you have concerns, contact us. You may also lodge complaints with your local data protection authority (EEA authorities list available online).

International transfers

Your data may be transferred and processed outside your country. For transfers outside the EEA/UK, we rely on approved safeguards such as Standard Contractual Clauses unless the destination country ensures adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with a revised “Last updated” date.

Contact

If you have questions or wish to exercise your rights, contact us at:
Email: info@ka-ex.com
Address: Friesenbergstrasse 75, 8055 Zurich, Switzerland

For data protection purposes, we are the data controller of your personal data.